Once your is booked it can’t be refunded as all the orders are made customized which are according to your sizes and needs so please be very careful upon selecting your products.
Order once booked with us is not exchange or refundable please make sure everything once you are selecting your products.
Customer cannot change the order after confirmation & submission of order.
Orders can’t be cancelled and are non-refundable. No EXCEPTIONS! You, the purchaser, are solely responsible for items fitting into your premises (including all accessibility and entrances) and for any customization in design, upholstery, or stain colors).
We are not responsible for providing the same fabric as per picture which is shown in the sales order as it depends on the availability in the market any how we will consult with you for fabric and you agree that you cannot cancel the order on the grounds of non-availability of fabric.
If you want to us to install your own fabric on the given sales order items then in that case we will purchase 600-Rs per yard from you.
We are not responsible for providing the same handles as per picture which is shown in the sales order as it depends on the availability in the market any how we will consult with you for handles and you agree that you cannot cancel the order on the grounds of non-availability of handles.
Each color sample finish would cost you around Rs-5000 and estimated delivery time is two weeks.
Items sent for repair if not picked up within 7 days of the designated time shall be charged with 10% of the repair cost every 7 days.
Warranty is for 5 (five) years of wooden structure Paint, fabric, and leathered complains would not be attended if those are damaged, cut or if they are damaged by scratches.
Products are non-refundable in warranty claim however we can repair your claimed products with service fee charges.
Warranty is only applicable if fitting has been done by Insightwood’s Team.
Any defect arises from abnormal mishandling, shifting, accident, alteration of products is not claimable.
Warranty is only valid if products goods are physically present at the registered address mentioned at sales order.
This warranty does not cover parts such as, handles, draw channels, lights, termite, or any item which has got natural wear out due to normal use.
The use of these goods and its warranty shall be covered under Pakistan law.
Any proceeding arising out or in connection with this warranty or the use of the product may only be brought in the court of Lahore City only.
We are not responsible for any loss or damage occurred to the person and/or property arising out on the misuse of these products.
Delivery is not included by default from us any how it is the sole responsibility of the customer to pay for the transportation fees. Loading will be included from us, unloading will be charged from the customer.
We are not taking any responsibility of transportation of goods, it is the sole responsibility of buyer to manage their goods from our premises.
Any damages or accidents occurred during the delivery/transportation is the sole responsibility of buyer.
You can thoroughly check your goods from our premises before packing as afterwards we are not responsible for transportation or delivery.
Either you get our vehicle (with charges) or you get your own vehicle for delivery responsibility of solely on buyer for damages during transportation.
Mattress is not included with bed as customer have to purchase it separately as we are not liable to deliver the mattress along with bed.
We do not agree to fulfill design conditions as per picture as there may be slight difference from picture to reality difference as 20 / 17%
We cannot match designs 100% according to pictures as there may be difference of 30% to 40% between actual design and picture.